Shipping policy
At Mens Wall Co., we work to get your order processed and delivered as smoothly as possible.
Order Processing
Orders are typically processed within 2 to 7 business days before shipping.
Processing times may vary during high-volume periods, holidays, or promotional events.
Shipping Times
Once your order has been shipped, estimated delivery times are typically:
- United States: 3 to 7 business days
- International: 7 to 21 business days
Delivery times are estimates only and may vary depending on the shipping destination, carrier delays, customs processing, weather, or other factors outside our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the items in your order.
Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer unless otherwise stated at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information, if available.
Please allow a short period for tracking updates to appear after your order has been shipped.
Delays
We are not responsible for shipping delays caused by carriers, customs, weather, or other circumstances outside our control.
If your order is significantly delayed, contact us at support@menswallco.com and we will do our best to assist.
Incorrect Shipping Information
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect or incomplete address is provided and the order has not yet shipped, please contact us as soon as possible at support@menswallco.com.
If an order is returned due to an incorrect address provided by the customer, the customer may be responsible for additional shipping charges to resend the package.
Lost or Stolen Packages
Mens Wall Co. is not responsible for lost or stolen packages marked as delivered by the carrier.
If your package is marked as delivered but you have not received it, please:
- check with neighbors or other household members
- contact the shipping carrier
- reach out to us at support@menswallco.com and we will try to help
Damaged Packages
If your order arrives damaged, please contact us at support@menswallco.com within 7 days of delivery.
Please include your order number and clear photos of the damaged item and packaging so we can review the issue.
Contact
For shipping questions, contact us at support@menswallco.com.