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Return & Refund Policy
At Mens Wall Co., we want you to feel confident in your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns of eligible items within 30 days of delivery.
To be eligible for a return, the item must:
- be unused and in its original condition
- be returned in its original packaging
- include proof of purchase or the order number
To request a return, contact us at support@menswallco.com within 30 days of delivery.
Please include your order number, the item you would like to return, and the reason for the return.
Once your return request is reviewed and approved, we will provide return instructions.
Please do not send items back without first contacting us.
Non-Returnable Items
The following items are not eligible for return:
- personalized or custom-made items
- gift cards
- items damaged through misuse, improper handling, or normal wear after delivery
Additional exclusions may apply where permitted by law.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your artwork arrives damaged, defective, or you receive the wrong item, contact us at support@menswallco.com within 7 days of delivery.
Please include:
- your order number
- a description of the issue
- clear photos of the artwork
- clear photos of the packaging, when applicable
Please keep the original packaging until your claim has been reviewed.
If the claim is approved, we may provide a replacement, store credit, or refund depending on the circumstances.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is the result of an error by Mens Wall Co.
We recommend using a trackable shipping method when returning an item. Mens Wall Co. is not responsible for return packages that are lost or damaged in transit.
Restocking Fees
We do not charge a restocking fee on approved returns.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days after the returned item has been received and inspected.
Your bank, credit card company, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@menswallco.com.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, size, or design, you may return the original eligible item in accordance with this policy and place a new order.
Order Cancellations
Because many Mens Wall Co. products are produced to order, cancellation requests must be submitted as soon as possible.
Orders may only be cancelled before production or fulfillment begins.
Once an order has entered production, fulfillment, or has shipped, it cannot be cancelled.
Submitting a cancellation request does not guarantee that the order can be stopped.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error after placing your order, contact us immediately at support@menswallco.com.
We cannot guarantee that an address can be changed after production or fulfillment has begun.
Additional shipping charges may apply if an order must be resent due to an incorrect or incomplete address provided by the customer.
Contact
For questions about returns, refunds, damaged orders, or cancellations, contact:
Mens Wall Co.
Email: support@menswallco.com
Website: menswallco.com
Please include your order number whenever your request relates to an existing order.